Terms of service

Terms & Conditions (Elite Vision Solutions – FZCO)

1. General Information

These Terms and Conditions govern all purchases made through the official online store of Elite Vision Solutions – FZCO, registered at:
IFZA Business Park, Building A1, Dubai Digital Park, Dubai Silicon Oasis, Dubai, United Arab Emirates, P.O. Box 342001.
📧 elitevisiondubai@outlook.com
📞 +971 58 519 7317

By accessing or purchasing from our website, you agree to these Terms & Conditions in full. If you do not agree, please do not use our website.

2. Scope of Application

These Terms apply to all online sales of cosmetic and beauty products offered by Elite Vision Solutions – FZCO (“we,” “our,” “us”) to customers worldwide (“you,” “the customer”).

3. Products and Descriptions

We strive to display accurate product information, including colors, ingredients, and packaging.
However, colors and textures may vary slightly due to screen settings or manufacturer changes.
Elite Vision Solutions is not liable for minor discrepancies that do not affect product functionality or safety.

4. Prices and Payments

All prices are listed in the currency shown on our website and are exclusive of any applicable customs duties, VAT, or import taxes.
We accept international payments via secure third-party payment gateways.
By placing an order, you confirm that the payment details provided are valid and authorized.

5. Order Processing and Acceptance

Once your order is placed, you will receive an email confirmation.
Orders are processed only after successful payment.
We reserve the right to cancel or refuse any order if:

  • The product is out of stock.

  • Payment authorization fails.

  • The order is flagged for potential fraud.

In such cases, any payment made will be fully refunded.

6. Shipping and Delivery

We ship worldwide from our North American distribution center.
Shipping times vary by destination and may be affected by customs clearance, local delivery networks, or unforeseen delays.
We are not liable for delays caused by customs, postal services, or events beyond our control (force majeure).
For more details, please see our Shipping Policy.

7. Customs and Import Duties

All international shipments may be subject to import duties, VAT, or local taxes imposed by the destination country.
These fees are the customer’s responsibility and are not included in our prices.
Refusal to pay customs fees may result in package abandonment, for which we assume no responsibility.

8. Return and Refund Policy

All sales are final due to cross-border customs and hygiene regulations.
We do not accept returns or exchanges unless the item received is damaged, defective, or incorrect.
For details, please refer to our Return Policy.

9. Product Use and Liability Disclaimer

All products should be used in accordance with the instructions provided on the packaging.
Elite Vision Solutions – FZCO is not liable for:

  • Misuse of products.

  • Allergic reactions due to individual skin sensitivities.

  • Any indirect or consequential damages resulting from product use.

If you are unsure about product suitability, we recommend consulting a licensed dermatologist before use.

10. Intellectual Property

All content on this website — including logos, images, product names, text, and design — is the property of Elite Vision Solutions – FZCO and protected by international copyright and trademark laws.
Any unauthorized use, reproduction, or distribution of this content is strictly prohibited.

11. Privacy and Data Protection

We collect and process personal data in accordance with applicable data protection laws.
Your information will only be used for order fulfillment, shipping, and customer service.
We do not sell or share customer data with third parties for marketing purposes.
For details, please refer to our Privacy Policy.

12. Governing Law and Jurisdiction

These Terms and all related transactions are governed by the laws of the United Arab Emirates.
Any disputes arising from or related to these Terms shall be subject to the exclusive jurisdiction of the courts of Dubai, United Arab Emirates.

13. Amendments

We reserve the right to update or modify these Terms & Conditions at any time without prior notice.
The latest version will always be available on our website. Continued use of our services constitutes acceptance of any changes.

14. Contact Information

For any questions or concerns regarding these Terms, please contact us at:
📧 elitevisiondubai@outlook.com
📞 +971 58 519 7317